Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.

Articles

  • How to Change Password on a Campus Computer
    1. Sign in to a computer at Hendrix using your current username and password. 2. On your keyboard press and hold the Ctrl + Alt + Delete keys until a sign out screen appears.
    Last Modified: 5/4/2018
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http outlook.office365.com) 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 2/8/2018
  • How To Access Your Hendrix Email Account

    Begin by going to the Hendrix College homepage, http://www.hendrix.edu. Next locate the 'Webmail' button in the upper right hand corner of the screen. Once you have clicked on that button you will ...

    Last Modified: 1/18/2018
  • Malware Removal (Windows)

    Windows VPS (Virus ProtectionSoftware)  Computerviruses are small software programs that are designed to spread from onecomputer to another and to interfere with computer operation.  Microsoft Win...

    Last Modified: 1/11/2018
  • Malware Removal (Macintosh)

    Any Mac user knows that Mac computers are well known foreffectively dodging viruses even without virus protection. Why? Because mostviruses are made to target PCs; however, the viral risk of Mac co...

    Last Modified: 1/11/2018
  • How To Turn Clutter On and Off In Outlook
    1. Sign into your Hendrix email account 2. At the top left corner of the page, select the App Launcher Icon (it's 9 little white squares that look kind of like the white side of a rubix cube), and
    Last Modified: 1/11/2018
  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 1/11/2018
  • How To Request Audio Visual Support

    To request event support, for any kind of event you may planning on campus, please email mediacenter@hendrix.edu. 

    Last Modified: 1/11/2018
  • How to Map a Network Drive (Windows)
    How to map a network drive on a PC Windows Computer 1. Click start button or the folder icon on the taskbar           a. Right click computer           b. Choose
    Last Modified: 1/11/2018
  • A Guide to HelpDesk Support Questions
    A Guide to HelpDesk Support Questions Here are some useful HelpDesk questions that can help narrow down issues and assist with troubleshooting Where did the problem start? What were
    Last Modified: 12/15/2017