Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.


  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 8/22/2022
  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 6/22/2022
  • How to Access Teams on Windows or MacOS
    You can install the Teams Desktop client on Windows and MacOS computers.  How to get Teams for desktop    Go to https downloads  Click the Download Teams button to download th...
    Last Modified: 6/22/2022
  • How to Access Teams on iOS
    You can access Teams on smart phones and tablet devices running the two latest versions of the iOS operating system.   How to get Teams for mobile    Go to https downloads  Cl...
    Last Modified: 5/23/2022
  • What Kind of Computer Do I Need?

    When it comes to buying a computer for college, what computer would suit your needs best? Whether you want a PC or a Mac, here are some options that are beneficial to your educational experience. ...

    Last Modified: 5/10/2022
  • Download and install the VPN client
    1. Go to https support product downloads#vpn and click Download under the appropriate software for your computer. 2. Once it downloads, Open and click Yes at the next pop up. 3. C...
    Last Modified: 4/15/2022
  • Hendrix Mobile Print
    1) Go to mobileprint 2) Log in to your account using your Hendrix email credentials 3) A window of Paper cut with options on the left side of the
    Last Modified: 9/10/2021
  • Move Your Form to a Group
    When a Form is owned by a single user, only they will have permission to make edits to and view responses to that Form. In order for multiple users to manage a Form, the owner must move the Form to
    Last Modified: 9/8/2021
  • Connecting to the Student Wireless Network (Windows)

    Instructions for connecting your Windows computer to the Student Wireless Network.

    Last Modified: 8/9/2021
  • Connecting to the Student Wireless Network (Android)
    Open the Settings app.Select "Wi Fi".Choose the hndrxstdnt network.Under "Identity", type in your Hendrix email address.Under "Password", type in your Hendrix email password.Tap Connect.Tap Allow if a...
    Last Modified: 8/9/2021