Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.


  • What Services are Available to Me in My Room?

    All Hendrix owned living quarters are equipped with electricity, wireless internet, and inputs for cable TV. In the dorms, cable is provided by Conway Corp at no additional charge along with a wire...

    Last Modified: 8/5/2019
  • How to Change Password on a Campus Computer
    1. Sign in to a computer at Hendrix using your current username and password. 2. On your keyboard press and hold the Ctrl + Alt + Delete keys until a sign out screen appears.
    Last Modified: 4/5/2019
  • Report Phishing Email to Help Desk
    To report a phishing email, click on the Phish Alert button located below the subject line in the body of the email (see example below). This will send the Help Desk the original email so all of the p...
    Last Modified: 3/26/2019
  • Reset Hendrix WiFi Password on iPhone
    If you need to reset the password on your iPhone, follow the directions below. Launch the Settings application on the iPhone by tapping its icon on the home screen. 2.       Select the "Wi Fi" opt...
    Last Modified: 3/5/2019
  • How To Share a Calendar in Outlook (Office 365)

    Calendar sharing is a feature in Outlook that will allow you to give someone else access to your calendar. Depending on the permissions that you set, they will be able to see your calendar, or even...

    Last Modified: 11/6/2018
  • A Guide to HelpDesk Support Questions
    A Guide to HelpDesk Support Questions Here are some useful HelpDesk questions that can help narrow down issues and assist with troubleshooting Where did the problem start? What were
    Last Modified: 10/17/2018
  • Change Password In CampusWeb
    To change your password in CampusWeb, follow these steps Login through the Hendrix Website.Go to CampusWeb.Click the drop down arrow located to the right of your name in the bar at the top right of th...
    Last Modified: 8/24/2018
  • Connecting to the Student Wireless Network (Windows)



    Last Modified: 8/14/2018
  • Connecting to the Student Wireless Network (Android)
    Open the Settings app.Select "Wi Fi".Choose the hndrxstdnt network.Under "Identity", type in your Hendrix email address.Under "Password", type in your Hendrix email password.Tap Connect.Tap Allow if a...
    Last Modified: 8/14/2018
  • Connecting to the Faculty-Staff Wireless Network (iOS)
    To Connect to the Faculty Staff Wireless Network on an iOS product (iPhone, iPad, iPad Mini) follow these steps Go to SettingsTap on Wi FiChoose the Network that says hndrxfac01Type in your Username...
    Last Modified: 8/14/2018