Technology Services HelpDesk

Outlook Software

Using the software features and settings that manage your email according to your preferences.


  • Creating a New Email Distribution List

    Overview The following documentation explains the process of creating a distribution list using the Outlook Web Application (OWA). Creating a distribution list can only be done when using the full ...

    Last Modified: 5/12/2023
  • Microsoft Office 365 Outlook: Advanced Options and Extras

    Advanced Options In Outlook Web Access there is an Options shortcut in the Navigation Pane where you can set up different advanced options. This document will take you through setting up some of...

    Last Modified: 5/12/2023
  • Share a Calendar in Outlook (Office 365)

    Calendar sharing is a feature in Outlook that will allow you to give someone else access to your calendar. Depending on the permissions that you set, they will be able to see your calendar, or even...

    Last Modified: 5/12/2023
  • Use the Global Address List with Microsoft Outlook

    To be able to see all of the users at Hendrix College, we recommend using the Global Address List as your default address book. These directions apply only when you are using Microsoft Outlook, not...

    Last Modified: 5/12/2023
  • Outlook Is Running Slowly
    If your Outlook is taking a long time to load, you might need to make sure that you are running Outlook in Cached Mode. Below are the steps to ensure that you are running in Cached Mode. In Outlook,
    Last Modified: 6/6/2023
  • If Hyperlinks Do Not Work In Outlook
    When clicking on a hyperlink within an email you might get the following error “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administra...
    Last Modified: 5/12/2023
  • Creating Contact Lists in Office 365
    A contact group is used to send an email to multiple without having to add each name each time you want to write them. You can include Contact Groups in messages, task requests, meeting requests, and ...
    Last Modified: 5/12/2023
  • Move Multiple Emails in Outlook
    For PC To move multiple emails in Outlook, Press Ctrl+A to select all of the emails in the folder Or simply Highlight the first message you want to select in the list.
    Last Modified: 5/12/2023
  • Recover Deleted Items in Outlook
    For PC and Mac In order to recover a permanently deleted item on Outlook, you must first go to the Deleted Items folder Once in the folder, go to the Home tab at the top of
    Last Modified: 5/12/2023
  • Turn Off Conversations in Outlook
    For instructions on how to do this in Office 365, please click here. To turn off conversation view, click the View tab at the top of the screen. Click on “Show
    Last Modified: 5/12/2023