Technology Services HelpDesk

Use the Global Address List with Microsoft Outlook


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To be able to see all of the users at Hendrix College, we recommend using the Global Address List as your default address book.

These directions apply only when you are using Microsoft Outlook, not Outlook Web Access (OWA).

If you open the Microsoft Office Outlook Address Book and do not see the name or e-mail address you are looking for, you might need to choose another address book from the Address Book list. If this is occurring, it is recommended that you change the default address book that is displayed when you open the Address Book.

Global Address List (GAL): To display this address book, you must use a Microsoft Exchange Server account. The GAL contains the names and e-mail addresses of everyone at Hendrix College and is automatically configured with your Exchange account. The GAL also contains e-mail addresses for distribution lists such as Campus Kitty.

To change the default address book:

  1. On the Standard toolbar, click Address Book (in the Find group on the Home tab).
  2. In the Address Book window that appears, Click Tools, and then click Options.
    • Note: If you open the Address Book from an open message, the Tools menu is not available. The Address Book must be opened by the method described above.
  3. Under "When opening the address book, show this address list first:", use the scroll-down menu to select Global Address Book.
  4. Click OK, and then close the Address Book by clicking the X in the top right corner.

If you have any problems, please contact the HelpDesk.

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