Technology Services HelpDesk

HelpDesk Articles


  • Network Services | WiFi, wired, network quality, website out or network down.
  • Computers and Drives | Articles about using and maintaining your Hendrix provided computer or laptop as well as accessing and backing up files.
  • Email and Accounts | Emails and the Outlook software that manages it and the account authentication processes that secure it.
  • Teams Collaboration Tools | General use of Teams for collectively managing files and collaborating with department or committee members as well as communicating and meeting online.
  • Teams Instructional Technology | Teams as used for courses.
  • Print, Copy, Scan, Fax, Phone | Printing, Copying, Scanning, Faxing and using your office Phone.
  • Policies and Guidelines | Policies and guidelines for using technology courteously and effectively at Hendrix College.


  • Classwork copying Modules
    You can now copy any or all Modules into your new Teams courses.  You can copy from any class Team in which you are an Owner, including Archived Teams. Be sure to Import your Assignment settings firs...
    Last Modified: 12/5/2023
  • Zooming in and out

    To zoom and out on Teams, navigate to settings by clicking the profile picture in the top right of the window to access the Zoom controls. Alternatively, holding the ctrl key while scrolling with ...

    Last Modified: 5/12/2023
  • Why You Should Eject Your Flashdrive
    Removing your flash drive without ejecting it while your computer is writing to it can corrupt your data. However even when you aren't actively writing data to a flash drive you can still corrupt the ...
    Last Modified: 6/28/2023
  • Who Pays for My Campus Computer's Software?

    Q Who Pays for Software that I want to Use on My Office Computer? A Hendrix TechnologyServices supplies the base operating sysrem, and the Miscoroft Office suite of software, for each computer on c...

    Last Modified: 7/12/2023
  • Webmail Access for Your Hendrix Email Account

    Begin by going to the Hendrix College homepage, Next locate the 'Webmail' button in the upper right hand corner of the screen. Once you have clicked on that button you will ...

    Last Modified: 7/27/2023
  • Using Microsoft Whiteboard

    Whiteboard in a Teams meeting To quickly open a Whiteboard in a Teams meeting, you can click the Whiteboard option in the screen-sharing panel. This will open a Whiteboard directly in the t...

    Last Modified: 6/15/2023
  • Using Breakout Rooms
    Use breakout rooms to break students into small groups during class meetings. You can open and close rooms more than once during a session or move participants between rooms. Only meeting organizers c...
    Last Modified: 5/12/2023
  • Using a background image in Teams meetings

    How to use a background image 1. While in a meeting, click the thee dots on the toolbar and then in the pop-up menu click Show background effects . 2. Then on the right panel, there will b...

    Last Modified: 5/12/2023
  • Use the Global Address List with Microsoft Outlook

    To be able to see all of the users at Hendrix College, we recommend using the Global Address List as your default address book. These directions apply only when you are using Microsoft Outlook, not...

    Last Modified: 5/12/2023
  • Uploading and Downloading a Rubric in Teams

    1. Find an assignment which is using the rubric you want to download and click on its rubric to view it. 2. While viewing the rubric, click Download as .csv in the bottom right of the windo...

    Last Modified: 5/12/2023