Student Technology FAQ

For big questions like "What kind of computer do I need?" "Office apps for free? Yay!" head on to the Student Technology Orientation article.

For smaller, weirder questions, welcome to the Student Technology FAQ.

Do I need to bring a printer?

No, you do not need to bring a printer. You can print to any of the lab printers on campus by using Hendrix Mobile Print. If you choose to bring a printer, you must connect it directly to your computer. Personal printers are not allowed to connect to the Hendrix network.

Can I install my own wireless access point? 

Nope, your wifi would mess up your neighbor's wifi and then they'd get a wireless access point, and it would mess up your wifi and their other neighbor's wifi... To reduce the possibility of network interference, any wireless access points not owned and installed by Hendrix College are prohibited.

Do folks around here say wireless or wifi?

Do you repair computers?

The HelpDesk does not offer repair services for personal computers (student or employee). We can help you initially diagnose problems and try to figure it out, but in the event that your system needs to be repaired, we will direct you to several companies in the area that provide support for your computer or device.

What are some basic things professors hope I'll know and be able to do?

• Turn in assignment using Office apps (not Google or Apple docs)
• Print to PDF
• Capture a hand drawn image
• Convert image to PDF or editable Word doc
• Make a screen cap
• Copy a table or graph out of Excel  (Hint: not by making a screen cap)
• Find stuff in Teams
• Forgive them for sending too many assignment notifications.  (It's not totally their fault. Vote, please.)
• Keep organized using a calendar  (Sidebar: visit Academic Success.  You don't have to wait until you are struggling.)
• Not do stuff that will land you in front Academic Integrity, because faculty use Turnitin and they know even without it.

What are the most common keyboard short cuts? 

• Ctrl + Z to Undo
• Ctrl + X to Cut
• Ctrl + C to Copy
• Ctrl + V to Paste
• Ctrl + A to Select All (of something)

Remember to Click + Shift-Click to select all in a range and Ctrl + Click to deselect or add to selected items.

If you have something you think should be an article or find an article that needs more information:

• Click the Enter a HelpDesk Request button on the right there.
  
• Go ahead and Bookmark that HelpDesk request form when you get there--the easier it is to find and click on, the easier it will be to let us know when you need help.
• Also a good idea: bookmarking  www.hendrix.edu/helpdesk
• You can also call (501-450-1340) or send a message in a Teams chat.
• Filling out the request form is the best way to get the most information to us so we can make a good start.
• And to get to the crux of the matter most efficiently, we have a guide for how to provide the kind of information that helps us zero in on the issue.

What happens to my email, OneDrive and Office license?