Technology Services HelpDesk

Wifi Troubleshooting

Articles to help with initial troubleshooting steps or settings that may help stabilize your wifi connection, or that may help gather information to provide HelpDesk.

Articles

  • Forget the Wireless Network
    How to Forget the Wireless Network for AndroidGo to Settings Select Wifi SettingsHold your finger on hndrxstu for roughly three secondsClick Forget NetworkHow to Forget the Wireless Network for MacSel...
    Last Modified: 7/6/2023
  • Troubleshoot Your Wireless Connection
    Have you looked at our device connection help articles? The articles can be found on the Technology Services HelpDesk page. Do you have the correct login information? The Wifi
    Last Modified: 7/28/2023
  • Manually Configure Wireless for Students and Faculty
    Protocol Support                802.11n, g or a SSID                                   hndrxstdnt (for
    Last Modified: 6/26/2023
  • Release or Renew Your IP Address
    Sometimes renewing your device's IP information can restore Internet access. Below are instructions on how to renew your IP address. Windows Vista 7 8Click on StartOn Start Search, type in "command"R...
    Last Modified: 5/12/2023
  • Enable the Wireless Card in Your Device
    A wireless card is a card inside of your device that allows you to connect to wireless internet networks. In order to enable the wireless card in your device, you have three different options. First,...
    Last Modified: 6/26/2023
  • Disable the Wireless Card in Your Device
    A wireless card is a card inside of your device that allows you to connect to wireless internet networks. By disabling the wireless card, wireless interference with other devices can be prevented, and...
    Last Modified: 5/11/2023