Hendrix College holds itself to the highest standards of integrity and fairness
and takes complaints from its constituents seriously. The college works to
resolve complaints in a timely manner consistent with its mission and values and
provides clear and readily available avenues of redress and appeal for students
and other constituents with grievances.
Processes for resolving complaints take into account relevant Federal and
State laws, when applicable.
This policy does not apply to gender-based misconduct complaints.
Such complaints from faculty, staff or students should be reported
to the Title IX Coordinator, Shawn Goicoechea at
individuals with concerns or complaints should first seek to resolve them
informally by contacting the person or office at the college.
If someone wishes to make an informal complaint and is not sure whom to
contact, please send an email to:
Complaints and Appeals
Handbook, Faculty Handbook, Employee Handbook, and the current academic year
college Catalog include policies and procedures for specific types of
complaints, some of which are referenced below.
A student who believes that he or she has an academic grievance should discuss
the concern with the faculty member in charge of the course in which the concern
has arisen. If a mutually satisfactory resolution is not reached, the student
should confer with his or her academic adviser and should take the matter to the
relevant department chair. If no resolution is reached at this level or if the
department chair is the faculty member in question in the first instance, then
the student should take the concern to the relevant Area Chair. Concerns
remaining unresolved at this level should be taken to the Provost. Students
shall take all concerns regarding graduation requirements and their fulfillment
to the Registrar.
A student who wishes to appeal a policy or decision by the Office of Academic
Affairs concerning interpretations of, or exceptions to, rules, procedures or
decisions governing registration in courses and the management of academic
records must make that appeal to the Committee on Academic Appeals. Examples of
such appeals would include an appeal to drop a course with no mark after the no
mark deadline or an appeal to withdraw from a course with a W after the
To pursue such an appeal, the student should submit a formal petition in
writing to the Registrar. This appeal should state the specific request being
made and include some explanation of the situation relating to the request. The
Registrar will forward the student’s petition to the Committee on Academic
Appeals, which will review and rule on the appeal. The Committee will notify the
student of the decision. Committee decisions are final.
The Committee on Academic Appeals does not hear appeals concerning grades
(other than I, W or WE). Course grade issues are covered in
the previous section under Academic Grievances.
If a student chooses to appeal a decision by the Academic Integrity Committee,
the appeal must be submitted in writing the reason for the appeal to the Provost
by email within seven days of the Committee's decision. The Provost will
determine whether there are sufficient grounds for appeal, and, if such grounds
are found, forward the case to the Committee on Academic Appeals. Decisions by
the Committee on Academic Appeals are final. The Appeals process should be
completed within four weeks of filing, exclusive of breaks in the academic year.
B. Constituent Complaints
Students with complaints that are not covered by other policies and procedures
as outlined above and other constituents may file complaints, including but not
limited to issues related to facilities, campus activities, programs, events,
and services by e-mailing firstname.lastname@example.org
that are not covered by other policies and procedures must be submitted in
writing by e-mail at email@example.com must be submitted within one year
after the alleged incident or grievance occurred.
Please include in your email:
with the college (student, family member, faculty, staff, community member,
A brief description
of your grievance
The names of any
Hendrix faculty, staff, or students involved in your grievance
complaints will receive a response verifying receipt of the complaint.
In cases where appropriate, if no prior attempt has been made to resolve
the issue informally, the complainant will be advised to first follow the
informal complaint process.
Once a formal
complaint is lodged, appropriate college staff will investigate to determine the
validity of the complaint and attempt to resolve the issue.
Complaints that are deemed to be harassing or frivolous in nature will be
dismissed. All other complaints
will result in the complainant receiving notification of the final decision as
soon as possible.
IV. Records and
complaints, appeals, and related correspondence will be kept on file for a
minimum of ten years and will be available as requested by the regional
accrediting agency for the college.
will be treated as confidential in accordance with college policies regarding
confidentiality of student records, except in cases of significant risk of harm
to the complainant or others in the community.