Technology Services HelpDesk

Computers and Devices

Information about desktop computers, laptops, mobile devices and tablets, gaming consoles, and other hardware.

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  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 6/10/2020
  • Creating a Screenshot to Include in an Email or Document

    There are many times when you would like to include a picture of your computer screen in an email or other document. Here are the instructions For Windows users Press "PrtScn" to copy the entire sc...

    Last Modified: 5/29/2020
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http outlook.office365.com) 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 3/20/2020
  • How to Map a Network Drive (Windows)
    How to map a network drive on a PC Windows Computer 1. Click start button or the folder icon on the taskbar           a. Right click computer           b. Choose
    Last Modified: 3/16/2020
  • Connecting Your Home Computer to your Hendrix Computer via VPN
    Before you leave the office, locate your computer name. (This is located on the inventory tag on your CPU. should be like xxxxxCPU). Setting up your VPN Connection Open your browser and
    Last Modified: 3/13/2020
  • What Services are Available to Me in My Room?

    All Hendrix owned living quarters are equipped with electricity, wireless internet, and inputs for cable TV. In the dorms, cable is provided by Conway Corp at no additional charge along with a wire...

    Last Modified: 8/5/2019
  • How to Access OneDrive Online
    1. Open your internet browser and go to https onedrive.live.com about en us business 2. Click “Sign in” in the top right corner of the screen. 3. Enter your Hendrix email address into
    Last Modified: 5/23/2019
  • How to Change Password on a Campus Computer
    1. Sign in to a computer at Hendrix using your current username and password. 2. On your keyboard press and hold the Ctrl + Alt + Delete keys until a sign out screen appears.
    Last Modified: 4/5/2019
  • Reset Hendrix WiFi Password on iPhone
    If you need to reset the password on your iPhone, follow the directions below. Launch the Settings application on the iPhone by tapping its icon on the home screen. 2.       Select the "Wi Fi" opt...
    Last Modified: 3/5/2019
  • Set-Up Email Access with MFA (Apple Mail)
    If you are using an iPhone and are required to use Multi Factor Authentication (MFA), we recommend that you use the Outlook for iPhone app to connect to Office 365 for your mail, contacts, etc. becaus...
    Last Modified: 2/14/2019