Technology Services HelpDesk


Information about using the Hendrix Email system.


  • How to Create a Group in Office 365
    If you want to create a new email group in Outlook, just follow these simple steps Log into your email account.Click the drop down arrow next to the “New” button in the top left
    Last Modified: 1/20/2021
  • Report Phishing Email to Help Desk
    To report a phishing email, click on the Phish Alert button located below the subject line in the body of the email (see example below). This will send the Help Desk the original email so all of the p...
    Last Modified: 3/26/2019
  • Set-Up Email Access with MFA (Apple Mail)
    If you are using an iPhone and are required to use Multi Factor Authentication (MFA), we recommend that you use the Outlook for iPhone app to connect to Office 365 for your mail, contacts, etc. becaus...
    Last Modified: 2/14/2019
  • How To Share a Calendar in Outlook (Office 365)

    Calendar sharing is a feature in Outlook that will allow you to give someone else access to your calendar. Depending on the permissions that you set, they will be able to see your calendar, or even...

    Last Modified: 11/6/2018
  • A Guide to HelpDesk Support Questions
    A Guide to HelpDesk Support Questions Here are some useful HelpDesk questions that can help narrow down issues and assist with troubleshooting Where did the problem start? What were
    Last Modified: 10/17/2018
  • How To Access Your Hendrix Email Account

    Begin by going to the Hendrix College homepage, Next locate the 'Webmail' button in the upper right hand corner of the screen. Once you have clicked on that button you will ...

    Last Modified: 1/18/2018
  • Microsoft Office 365 Outlook: Advanced Options and Extras

    Advanced Options In Outlook Web Access there is an Options shortcut in the Navigation Pane where you can set up different advanced options. This document will take you through setting up some of...

    Last Modified: 1/12/2018
  • My Outlook Is Running Slowly
    If your Outlook is taking a long time to load, you might need to make sure that you are running Outlook in Cached Mode. Below are the steps to ensure that you are running in Cached Mode. In Outlook,
    Last Modified: 1/11/2018
  • Hyperlinks Do Not Work In Outlook
    When clicking on a hyperlink within an email you might get the following error “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administra...
    Last Modified: 1/11/2018
  • How To Turn Clutter On and Off In Outlook
    1. Sign into your Hendrix email account 2. At the top left corner of the page, select the App Launcher Icon (it's 9 little white squares that look kind of like the white side of a rubix cube), and
    Last Modified: 1/11/2018