Technology Services HelpDesk


Information about using the Hendrix Email system.


  • How to turn Clutter on and off in Outlook
    1. Sign into your Hendrix email account 2. At the top left corner of the page, select the App Launcher Icon (it's 9 little white squares that look kind of like the white side of a rubix cube), and
    Last Modified: 4/21/2016
  • Missing Email Messages
    If you think you are missing some email messages here are some steps that you can try to rectify the problem.Important In Outlook, Exchange must be in Cached Mode for the Junk Mail filter to function...
    Last Modified: 4/19/2016
  • My Outlook is running slowly
    If your Outlook is taking a long time to load, you might need to make sure that you are running Outlook in Cached Mode. Below are the steps to ensure that you are running in Cached Mode. In Outlook,
    Last Modified: 4/19/2016
  • Hyperlinks Do Not Work In Outlook
    When clicking on a hyperlink within an email you might get the following error “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administra...
    Last Modified: 4/7/2016
  • Enable the From Field and the BCC Field for Outlook
    This information applies to Outlook 2010, 2013 and 2016There are times when you might need to send an email from an account that is different than your normal email account. To make the from field acc...
    Last Modified: 4/5/2016
  • Email phishing

    Internet or email phishing is a common online threat. To help protect yourself, it’s important to be aware of common phishing scams to prevent becoming a victim. What is email phishing? Email phish...

    Last Modified: 4/1/2016
  • Change Your Office 365 Start Page
    Login to your Office 365 account.Click on the gear in the upper right hand corner, then click on "Office 365" under "My app settings".Click on "Set your start page".Select an app, then click "Save".
    Last Modified: 4/1/2016
  • Set-Up Email Access (iOS)

    Learn how to set up email on your Apple device(s).

    Last Modified: 3/21/2016
  • Forwarding Emails to Folders

    When using Internet Explorer web browser Step One Create a sub folder under Inbox that you wish the e mails to be directed to. Step Two Click “Options.” Select “Rules” Then select “New Rule.” Final...

    Last Modified: 3/9/2016
  • Set-Up Email Access (Outlook)

    Step 1  Open Microsoft Outlook. On Windows Vista or Windows 7 machines hit the start button and then type in "outlook." Microsoft Outlook will appear under the programs header.  Step 2 Once Outlook...

    Last Modified: 3/7/2016