Technology Services HelpDesk


Information about using the Hendrix Email system.


  • How To Share a Calendar in Outlook (Office 365)

    Calendar sharing is a feature in Outlook that will allow you to give someone else access to your calendar. Depending on the permissions that you set, they will be able to see your calendar, or even...

    Last Modified: 11/6/2018
  • A Guide to HelpDesk Support Questions
    A Guide to HelpDesk Support Questions Here are some useful HelpDesk questions that can help narrow down issues and assist with troubleshooting Where did the problem start? What were
    Last Modified: 10/17/2018
  • How To Access Your Hendrix Email Account

    Begin by going to the Hendrix College homepage, Next locate the 'Webmail' button in the upper right hand corner of the screen. Once you have clicked on that button you will ...

    Last Modified: 1/18/2018
  • Microsoft Office 365 Outlook: Advanced Options and Extras

    Advanced Options In Outlook Web Access there is an Options shortcut in the Navigation Pane where you can set up different advanced options. This document will take you through setting up some of...

    Last Modified: 1/12/2018
  • My Outlook Is Running Slowly
    If your Outlook is taking a long time to load, you might need to make sure that you are running Outlook in Cached Mode. Below are the steps to ensure that you are running in Cached Mode. In Outlook,
    Last Modified: 1/11/2018
  • Hyperlinks Do Not Work In Outlook
    When clicking on a hyperlink within an email you might get the following error “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administra...
    Last Modified: 1/11/2018
  • How To Turn Clutter On and Off In Outlook
    1. Sign into your Hendrix email account 2. At the top left corner of the page, select the App Launcher Icon (it's 9 little white squares that look kind of like the white side of a rubix cube), and
    Last Modified: 1/11/2018
  • How to Remove an Outlook Profile
    To add an Outlook Profile click here. 1. Click “File”. 2. Click “Account Settings”, then click “Add and remove accounts or change existing connection settings”. 3. Select the email account you w...
    Last Modified: 1/11/2018
  • How to Create an Outlook Profile
    1. When you open Outlook, you should get the Choose Profile window shown below. 2. If the Choose Profile window does not pop up, go to the top left corner and click “File”. 3. Click
    Last Modified: 1/11/2018
  • How to Add an Archived Data File to Outlook
    While on the Home tab Outlook Click the drop down arrow next to "New Items" Click "More Items" Then click "Outlook Data File" From that point browse out to where
    Last Modified: 1/11/2018