Technology Services HelpDesk

Computers and Devices

Information about desktop computers, laptops, mobile devices and tablets, gaming consoles, and other hardware.



  • Malware Removal for Windows

    Windows VPS (Virus ProtectionSoftware)  Computerviruses are small software programs that are designed to spread from onecomputer to another and to interfere with computer operation.  Microsoft Win...

    Last Modified: 1/11/2017
  • Transferring Internal Calls
    Transferring Calls When you answer a call and need to transfer to another extension Push “flash” or “transfer”Dial the extension of the person you are transferring the call
    Last Modified: 11/14/2016
  • Cloud Storage
    Cloud storage refers to storing digital data on a remote server. Typically, you would save your file to your device's hard drive and access it through that device. With cloud storage, you can save a f...
    Last Modified: 11/7/2016
  • Connecting Your Home Computer to your Hendrix Computer via VPN
    Before you leave the office, locate your computer name. (This is located on the inventory tag on your CPU. should be like xxxxxCPU). Setting up your VPN Connection Open your browser and
    Last Modified: 10/25/2016
  • Converting a Word Document to PDF
    If you need to convert a word document to a PDF, this problem can be completed by “printing to pdf”. The instructions for this process are as follows   Open the word document you wish
    Last Modified: 10/3/2016
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 8/16/2016
  • Display Driver Stopped Responding
    If you are running Windows 7 and are getting messages saying your display driver has stopped responding and has recovered, here are some simple fixes you might want to try to resolve this issue. Try ...
    Last Modified: 7/29/2016
  • How To Manually Configure Wireless for Students and Faculty
    Protocol Support                802.11n, g or a SSID                                   hndrxstdnt (for
    Last Modified: 7/29/2016
  • How To Disable the Wireless Card in Your Device
    A wireless card is a card inside of your device that allows you to connect to wireless internet networks. By disabling the wireless card, wireless interference with other devices can be prevented, and...
    Last Modified: 7/29/2016
  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 7/29/2016