Technology Services HelpDesk

Computers and Devices

Information about desktop computers, laptops, mobile devices and tablets, gaming consoles, and other hardware.



  • Connecting Your Home Computer to your Hendrix Computer via VPN
    Before you leave the office, locate your computer name. (This is located on the inventory tag on your CPU. should be like xxxxxCPU). Setting up your VPN Connection Open your browser and
    Last Modified: 6/19/2018
  • How to Change Password on a Campus Computer
    1. Sign in to a computer at Hendrix using your current username and password. 2. On your keyboard press and hold the Ctrl + Alt + Delete keys until a sign out screen appears.
    Last Modified: 5/4/2018
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 2/8/2018
  • My Outlook Is Running Slowly
    If your Outlook is taking a long time to load, you might need to make sure that you are running Outlook in Cached Mode. Below are the steps to ensure that you are running in Cached Mode. In Outlook,
    Last Modified: 1/11/2018
  • Malware Removal (Windows)

    Windows VPS (Virus ProtectionSoftware)  Computerviruses are small software programs that are designed to spread from onecomputer to another and to interfere with computer operation.  Microsoft Win...

    Last Modified: 1/11/2018
  • Malware Removal (Macintosh)

    Any Mac user knows that Mac computers are well known foreffectively dodging viruses even without virus protection. Why? Because mostviruses are made to target PCs; however, the viral risk of Mac co...

    Last Modified: 1/11/2018
  • Hyperlinks Do Not Work In Outlook
    When clicking on a hyperlink within an email you might get the following error “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administra...
    Last Modified: 1/11/2018
  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 1/11/2018
  • How To Troubleshoot Your Connection
    Have you looked at our device connection help articles? The articles can be found on the Technology Services HelpDesk page. Do you have the correct login information? The Wifi
    Last Modified: 1/11/2018
  • How To Disable the Wireless Card in Your Device
    A wireless card is a card inside of your device that allows you to connect to wireless internet networks. By disabling the wireless card, wireless interference with other devices can be prevented, and...
    Last Modified: 1/11/2018