Technology Services HelpDesk

Computers and Devices

Information about desktop computers, laptops, mobile devices and tablets, gaming consoles, and other hardware.



  • Malware Removal for a Mac

    Any Mac user knows that Mac computers are well known foreffectively dodging viruses even without virus protection. Why? Because mostviruses are made to target PCs; however, the viral risk of Mac co...

    Last Modified: 4/26/2016
  • Malware Removal for Windows

    Windows VPS (Virus ProtectionSoftware)  Computerviruses are small software programs that are designed to spread from onecomputer to another and to interfere with computer operation.  Microsoft Win...

    Last Modified: 4/25/2016
  • Missing Email Messages
    If you think you are missing some email messages here are some steps that you can try to rectify the problem.Important In Outlook, Exchange must be in Cached Mode for the Junk Mail filter to function...
    Last Modified: 4/19/2016
  • My Outlook is running slowly
    If your Outlook is taking a long time to load, you might need to make sure that you are running Outlook in Cached Mode. Below are the steps to ensure that you are running in Cached Mode. In Outlook,
    Last Modified: 4/19/2016
  • Troubleshooting VPN problems with Windows 8 & 10
    If you are having problems connecting to the Hendrix network through the Cisco AnyConnect VPN client and the machine you are using trying to connect is a Windows 8 or Windows 10 machine, here is a lin...
    Last Modified: 4/19/2016
  • Hendrix Data Backup Policy
    There are times when the only option for resolving a software issue may be reformatting the hard drive. This would involve completely erasing the data contained on the computer and performing a clean ...
    Last Modified: 4/19/2016
  • How to Clear Web Browser's Cache, Cookies, and History

    About cache, cookies, and history Each time you access a file through your web browser, the browser caches (i.e., stores) it. By doing this, the browser doesn't have to newly retrieve files (includ...

    Last Modified: 4/15/2016
  • Hyperlinks Do Not Work In Outlook
    When clicking on a hyperlink within an email you might get the following error “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administra...
    Last Modified: 4/7/2016
  • Enable the From Field and the BCC Field for Outlook
    This information applies to Outlook 2010, 2013 and 2016There are times when you might need to send an email from an account that is different than your normal email account. To make the from field acc...
    Last Modified: 4/5/2016
  • Display Driver Stopped Responding
    If you are running Windows 7 and are getting messages saying your display driver has stopped responding and has recovered, here are some simple fixes you might want to try to resolve this issue. Try ...
    Last Modified: 4/5/2016