Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.


  • How To turn Clutter on and off in Outlook
    1. Sign into your Hendrix email account 2. At the top left corner of the page, select the App Launcher Icon (it's 9 little white squares that look kind of like the white side of a rubix cube), and
    Last Modified: 5/24/2017
  • Change Your Password Using CampusWeb

    To change your password in CampusWeb, follow these steps Login to the Hendrix WebsiteClick the My Profile button next to your name in the gray bar at the top of the screen.On the Account tab, enter...

    Last Modified: 5/23/2017
  • How To Access Your Hendrix Email Account

    Begin by going to the Hendrix College homepage, Next locate the 'Webmail' button in the upper right hand corner of the screen. Once you have clicked on that button you will ...

    Last Modified: 5/23/2017
  • Set-Up Email Access (iOS)

    Learn how to set up email on your Apple device(s).

    Last Modified: 5/23/2017
  • How To Recover Unsaved Microsoft Office Excel, Word, or PowerPoint Files Closed Before Saving

    Here are the steps to take to recover your unsaved new document in Microsoft Office Excel, Work, or PowerPoint 2010 if you inadvertently close it before saving it Open the Office 2010 applications ...

    Last Modified: 5/23/2017
  • Teleconferencing Rooms on Campus
    This article contains information on the rooms set-up for teleconferencing on-campus.
    Last Modified: 5/23/2017
  • Malware Removal for Windows

    Windows VPS (Virus ProtectionSoftware)  Computerviruses are small software programs that are designed to spread from onecomputer to another and to interfere with computer operation.  Microsoft Win...

    Last Modified: 5/23/2017
  • Incompatible Wireless Devices
    The following list contains devices that cannot connect to Hendrix's wireless network. On some of the devices, you may connect through the wired network. On other devices, such as a printer, you may u...
    Last Modified: 5/19/2017
  • Connecting to the Faculty-Staff Wireless Network (iOS)
    To Connect to the Faculty Staff Wireless Network on an iOS product (iPhone, iPad, iPad Mini) follow these steps Go to SettingsTap on Wi FiChoose the Network that says hndrxfac01Type in your Username...
    Last Modified: 5/19/2017
  • Connecting to the Student Wireless Network (Android)
    Open the Settings app.Select "Wi Fi".Choose the hndrxstdnt network.Under "Identity", type in your Hendrix email address.Under "Password", type in your Hendrix email password.Tap Connect.Tap Allow if a...
    Last Modified: 5/19/2017