Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.


  • Set-Up Email Access (iOS)

    Learn how to set up email on your Apple device(s).

    Last Modified: 6/22/2016
  • Set-Up Email Access (Android)

    Step-by-step guide on how to set up email on your Android device.

    Last Modified: 6/22/2016
  • How To Use OneDrive
    How to use your Hendrix-provided OneDrive.
    Last Modified: 6/22/2016
  • Forwarding Hendrix Email to An External Email Account
    To forward your Hendrix email to an external email account follow the steps below 1) in WebMail create a CONTACT for your external address 2) click on Options 3) click on Rules | New Rule | Creat...
    Last Modified: 6/22/2016
  • College-Maintained Email Contact Groups

    There are a number of email distribution lists that are automatically created. Only certain groups of Hendrix users may email to these lists.     Faculty Staff Groups

    Last Modified: 6/22/2016
  • Change Your Password Using CampusWeb

    To change your password in CampusWeb, follow these steps Login to the Hendrix WebsiteClick the My Profile button next to your name in the gray bar at the top of the screen.On the Account tab, enter...

    Last Modified: 6/22/2016
  • Accessing CampusWeb

    Campus Web is an important resource for members of the Hendrix community, so understanding how to access it is very important. Steps to accessing Campus Web   Log in to the Hendrix website using yo...

    Last Modified: 6/22/2016
  • A Guide to HelpDesk Support Questions
    A Guide to HelpDesk Support Questions Here are some useful HelpDesk questions that can help narrow down issues and assist with troubleshooting Where did the problem start? What were
    Last Modified: 6/22/2016
  • Why Has Hendrix Put A Quota On Printing
    The annual cost for running printing over the Hendrix Network (e.g., paper and toner costs) runs several thousand dollars. Printing quotas have helped to defray this cost and acts as a conservati...
    Last Modified: 6/2/2016
  • How to Map a Network Drive on a PC, Windows Computer
    How to map a network drive on a PC Windows Computer 1. Click start button or the folder icon on the taskbar           a. Right click computer         ...
    Last Modified: 5/31/2016