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The HelpDesk articles below are aimed at new and incoming students to help you learn about the technology environment and resources at Hendrix that may be different or new.
Getting Started: Devices & Printing
What kind of computer do I need?
Some basics on getting an up-to-date laptop.
Do I have to buy a computer?
No, we have
Computer Labs and Printers
available around campus.
Do I need to bring my own printer?
No, we have a
Mobile Printing
service.
Send your print job to a campus printer and pick it up later.
If you bring a printer:
- It must connect directly to your computer via cable
- Personal printers are not allowed on the Hendrix network
Support & Repairs
Can you repair my laptop/computer?
We can assist with basic troubleshooting, but for hardware repairs, you should use a local repair shop.
Network & Connectivity
On the
Hendrix Wireless Network
, what is the difference between
hndrxstdnt
and
HendrixIOT
?
-
hndrxstdnt – A faster, more secure network for laptops, phones, and authenticated Hendrix services
-
HendrixIOT – for gaming and smart devices that cannot use modern authentication
Do not connect laptops or phones to the IOT network.
Use our
troubleshooting the wireless network
guide as needed.
Note: Personal wireless routers are not permitted.
Microsoft 365 & Collaboration Tools
Do I need to use Microsoft365 and how do I get it?
Yes, professors typically require Microsoft formats or PDFs.
It is
free to download and install Microsoft365
.
Download and Install Teams
and select “work or school” when prompted.
Account Security
How often should I change my password?
How do I make password changes smooth?
Follow recommendations for
Password Management
and
Guidelines
.
Teams, Files & Communication
Teams is commonly used by professors for communication and coursework.
Campus Systems
Access and orientation to Campus Web
Set up Emergency Contacts
and
H-Alert
Software Access
Specialized Software
Getting Help
Reaching out to HelpDesk for support
and
Making an Effective Request
Smart Devices & Network Use
Connect smart devices using the
Hendrix Wireless Network
.
Additional help is available for
troubleshooting the wireless network
.
Note: Personal wireless routers are not permitted.
Policies
Email Guidelines
Policy document outlining expectations for all technology users at Hendrix.