Technology Services HelpDesk

Student Technology Orientation Articles


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The HelpDesk articles below are aimed at new and incoming students to help you and learn about the technology environment and resources at Hendrix that may be different or new.

What kind of computer do I need?

Specifications for getting a computer that will best serve for your four years at Hendrix.  Can you repair my laptop/computer?   

Downloading Microsoft365

Free access to the professional standard in office software, including Word, PowerPoint, Excel, Teams, etc.

Teams for your classes

Basic navigation for accessing course content and communication

Teams general use

Features and options for personalizing your Teams settings and for using Teams generally for your groups and organizations on campus

OneDrive Access

How to get to free online (and backed up) storage for all of your files (course-related or personal) during your time at Hendrix.     

OneDrive Orientation

Basic use, options and features for effective use and management of all your files.

Webmail Access

Stay in contact with professors and peers and the Hendrix community at-large.

Access and orientation to Campus Web

How to login, plus an overview of all your most important (and secure) academic and financial information with the college.

Set up Emergency Contacts and H-Alert

If you haven't already...

Computer Labs and Printers

Locations on campus with available computer workstations, printers and specialized software.

Mobile Printing

How to access and print from your personal devices to printers around campus.

Specialized Software

Available in computer labs and also for you to download to your personal computer

Hendrix Wireless Network

Information on connecting and using the wireless network from a variety of personal device types.


Quick self-help steps for basic wifi connection issues

Password Management and Guidelines

Best practices and tips for changing your Hendrix password.

Reaching out to HelpDesk for support and Making an Effective Request

Every article page includes, on the right, an orange Enter a HelpDesk Request button to open the guided request form.  You can also call, or send a chat message, or email HelpDesk directly, or

Using Technology Resources, and Email Guidelines

Policy document for expectations for all technology users at Hendrix.

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