Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.

Articles

  • Transferring Internal Calls
    Transferring Calls When you answer a call and need to transfer to another extension Push “flash” or “transfer”Dial the extension of the person you are transferring the call
    Last Modified: 11/14/2016
  • Cloud Storage
    Cloud storage refers to storing digital data on a remote server. Typically, you would save your file to your device's hard drive and access it through that device. With cloud storage, you can save a f...
    Last Modified: 11/7/2016
  • How to Recover Deleted Items in Outlook
    For PC and Mac In order to recover a permanently deleted item on Outlook, you must first go to the Deleted Items folder Once in the folder, go to the Home tab at the top of
    Last Modified: 11/4/2016
  • How to Move Multiple Emails in Outlook
    For PC To move multiple emails in Outlook, Press Ctrl+A to select all of the emails in the folder Or simply Highlight the first message you want to select in the list.
    Last Modified: 11/4/2016
  • Converting a Word Document to PDF
    If you need to convert a word document to a PDF, this problem can be completed by “printing to pdf”. The instructions for this process are as follows   Open the word document you wish
    Last Modified: 10/3/2016
  • How to Create a Group in Office 365
    If you want to create a new email group in Outlook, just follow these simple steps Log into your email account.Click the drop down arrow next to the “New” button in the top left
    Last Modified: 9/19/2016
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http outlook.office365.com) 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 8/16/2016
  • How To Forward an On Campus Phone
    If you need to forward your phone to another extension, below is the process of forwarding the phone. In the office of the phone that needs forwarding, pick up the phone, listen for a dial tone and d...
    Last Modified: 7/29/2016
  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 7/29/2016
  • How To Clear Web Browser's Cache, Cookies, and History

    About cache, cookies, and history Each time you access a file through your web browser, the browser caches (i.e., stores) it. By doing this, the browser doesn't have to newly retrieve files (includ...

    Last Modified: 7/29/2016