Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.


  • Maintaining your Emergency Contact Information in CampusWeb
    This procedure is to outline the steps needed for faculty staff students to maintain their emergency contact information in CampusWeb. Log into CampusWeb.Click on your name and then click on Edit Pro...
    Last Modified: 5/11/2023
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 5/11/2023
  • Forward an On Campus Phone
    If you need to forward your phone to another extension, below is the process of forwarding the phone. In the office of the phone that needs forwarding, pick up the phone, listen for a dial tone and d...
    Last Modified: 5/11/2023
  • Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 5/11/2023
  • Clear Web Browser's Cache, Cookies, and History

    About cache, cookies, and history Each time you access a file through your web browser, the browser caches (i.e., stores) it. By doing this, the browser doesn't have to newly retrieve files (includ...

    Last Modified: 5/9/2023
  • Access Teams on iOS
    You can access Teams on smart phones and tablet devices running the two latest versions of the iOS operating system.   How to get Teams for mobile    Go to https downloads  Cl...
    Last Modified: 5/9/2023
  • Access Teams on Windows or MacOS
    You can install the Teams Desktop client on Windows and MacOS computers.  How to get Teams for desktop    Go to https downloads  Click the Download Teams button to download th...
    Last Modified: 5/9/2023
  • Forwarding Hendrix Email to An External Email Account
    To forward your Hendrix email to an external email account follow the steps below 1) in WebMail create a CONTACT for your external address 2) click on Options 3) click on Rules | New Rule | Creat...
    Last Modified: 5/9/2023
  • Forwarding Emails to Folders

    When using Internet Explorer web browser Step One Create a sub folder under Inbox that you wish the e mails to be directed to. Step Two Click “Options.” Select “Rules” Then select “New Rule.” Final...

    Last Modified: 5/9/2023
  • Email phishing

    Internet or email phishing is a common online threat. To help protect yourself, it’s important to be aware of common phishing scams to prevent becoming a victim. What is email phishing? Email phish...

    Last Modified: 5/5/2023