Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.


  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 6/10/2020
  • Update Your Address in Campus Web
    Send an email to the Registrar using to update your Permanent Home Address or Log into CampusWeb   In the upper right of the screen, click on your name and
    Last Modified: 5/7/2020
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 3/20/2020
  • How to Map a Network Drive (Windows)
    How to map a network drive on a PC Windows Computer 1. Click start button or the folder icon on the taskbar           a. Right click computer           b. Choose
    Last Modified: 3/16/2020
  • How To Forward an On Campus Phone
    If you need to forward your phone to another extension, below is the process of forwarding the phone. In the office of the phone that needs forwarding, pick up the phone, listen for a dial tone and d...
    Last Modified: 3/13/2020
  • How To Request Audio Visual Support

    To request event support, for any kind of event you may planning on campus, please email 

    Last Modified: 1/24/2020
  • What Services are Available to Me in My Room?

    All Hendrix owned living quarters are equipped with electricity, wireless internet, and inputs for cable TV. In the dorms, cable is provided by Conway Corp at no additional charge along with a wire...

    Last Modified: 8/5/2019
  • How to Change Password on a Campus Computer
    1. Sign in to a computer at Hendrix using your current username and password. 2. On your keyboard press and hold the Ctrl + Alt + Delete keys until a sign out screen appears.
    Last Modified: 4/5/2019
  • Report Phishing Email to Help Desk
    To report a phishing email, click on the Phish Alert button located below the subject line in the body of the email (see example below). This will send the Help Desk the original email so all of the p...
    Last Modified: 3/26/2019
  • Reset Hendrix WiFi Password on iPhone
    If you need to reset the password on your iPhone, follow the directions below. Launch the Settings application on the iPhone by tapping its icon on the home screen. 2.       Select the "Wi Fi" opt...
    Last Modified: 3/5/2019