Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.

Articles

  • Malware Protection

    It is important that you protect your computer from viruses and spyware. A device that has suspicious traffic that indicates a possible virus or spyware infection will be disconnected from the netw...

    Last Modified: 11/21/2017
  • Hendrix Mobile Print
    1) Go to Hendrix.edu mobileprint 2) Log in to your account using your Hendrix email credentials 3) A window of Paper cut with options on the left side of the
    Last Modified: 11/13/2017
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http outlook.office365.com) 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 10/18/2017
  • Helpful Links
    Helpful Links Anti Virus and Anti Spyware Programs An article with more links specifically for windows can be found here, and one specifically for Mac here.  Microsoft Security Essentials For Window...
    Last Modified: 10/18/2017
  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 9/11/2017
  • Campus Software Resources
    Snoddy Computer Lab (Bailey Library) SPSS 20Python 2Bailey Classroom ArcGIS 10SPSS 22VectorWorks 2013LightWright 5Python 3Mills Lab (Mills 104C) R Statistical Package (all computers)RStudio (all co...
    Last Modified: 9/8/2017
  • Incompatible Wireless Devices
    The following list contains devices that cannot connect to Hendrix's wireless network. On some of the devices, you may connect through the wired network. On other devices, such as a printer, you may u...
    Last Modified: 8/22/2017
  • How To Request Audio Visual Support

    To request event support, for any kind of event you may planning on campus, please email mediacenter@hendrix.edu. 

    Last Modified: 7/24/2017
  • Connecting to the Student Wireless Network (Windows)

     

     

    Last Modified: 5/31/2017
  • Forwarding Emails to Folders

    When using Internet Explorer web browser Step One Create a sub folder under Inbox that you wish the e mails to be directed to. Step Two Click “Options.” Select “Rules” Then select “New Rule.” Final...

    Last Modified: 5/30/2017