Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.

Articles

  • Incompatible Wireless Devices
    The following list contains devices that cannot connect to Hendrix's wireless network. On some of the devices, you may connect through the wired network. On other devices, such as a printer, you may u...
    Last Modified: 5/19/2017
  • Connecting to the Faculty-Staff Wireless Network (iOS)
    To Connect to the Faculty Staff Wireless Network on an iOS product (iPhone, iPad, iPad Mini) follow these steps Go to SettingsTap on Wi FiChoose the Network that says hndrxfac01Type in your Username...
    Last Modified: 5/19/2017
  • Connecting to the Student Wireless Network (Android)
    Open the Settings app.Select "Wi Fi".Choose the hndrxstdnt network.Under "Identity", type in your Hendrix email address.Under "Password", type in your Hendrix email password.Tap Connect.Tap Allow if a...
    Last Modified: 5/19/2017
  • Connecting to the Student Wireless Network (iOS)
    To Connect to the Student Wireless Network on an iOS product (iPhone, iPad, iPad Mini) follow these steps Go to SettingsTap on Wi FiChoose the Network that says hndrxstdntType in your Username.  It ...
    Last Modified: 5/19/2017
  • Connecting to the Faculty-Staff Wireless Network (Android)
    Open the Settings app.Select "Wi Fi".Choose the hndrxfac01 network.Under "Identity", type in your Hendrix email address.Under "Password", type in your Hendrix email password.Tap Connect.Tap Allow if a...
    Last Modified: 5/19/2017
  • Hendrix Mobile Print
    1) Go to Hendrix.edu mobileprint 2) Log in to your account using your Hendrix email credentials 3) A window of Paper cut with options on the left side of the
    Last Modified: 3/16/2017
  • Campus Software Resources
    Snoddy Computer Lab (Bailey Library) SPSS 20Python 2Bailey Classroom ArcGIS 10SPSS 22VectorWorks 2013LightWright 5Python 3Mills Lab (Mills 104C) R Statistical Package (all computers)RStudio (all co...
    Last Modified: 2/8/2017
  • Malware Removal for Windows

    Windows VPS (Virus ProtectionSoftware)  Computerviruses are small software programs that are designed to spread from onecomputer to another and to interfere with computer operation.  Microsoft Win...

    Last Modified: 1/11/2017
  • Teleconferencing Rooms on Campus
    This article contains information on the rooms set-up for teleconferencing on-campus.
    Last Modified: 1/11/2017
  • Transferring Internal Calls
    Transferring Calls When you answer a call and need to transfer to another extension Push “flash” or “transfer”Dial the extension of the person you are transferring the call
    Last Modified: 11/14/2016