Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.


  • What Kind of Computer Do I Need?

    When it comes to buying a computer for college, what computer would suit your needs best? Whether you want a PC or a Mac, here are some options that are beneficial to your educational experience. ...

    Last Modified: 5/10/2022
  • Download and install the VPN client
    1. Go to https support product downloads#vpn and click Download under the appropriate software for your computer. 2. Once it downloads, Open and click Yes at the next pop up. 3. C...
    Last Modified: 4/15/2022
  • Hendrix Mobile Print
    1) Go to mobileprint 2) Log in to your account using your Hendrix email credentials 3) A window of Paper cut with options on the left side of the
    Last Modified: 9/10/2021
  • Move Your Form to a Group
    When a Form is owned by a single user, only they will have permission to make edits to and view responses to that Form. In order for multiple users to manage a Form, the owner must move the Form to
    Last Modified: 9/8/2021
  • Connecting to the Student Wireless Network (Windows)

    Instructions for connecting your Windows computer to the Student Wireless Network.

    Last Modified: 8/9/2021
  • Connecting to the Student Wireless Network (Android)
    Open the Settings app.Select "Wi Fi".Choose the hndrxstdnt network.Under "Identity", type in your Hendrix email address.Under "Password", type in your Hendrix email password.Tap Connect.Tap Allow if a...
    Last Modified: 8/9/2021
  • Connecting to the Student Wireless Network (iOS)
    To Connect to the Student Wireless Network on an iOS product (iPhone, iPad, iPad Mini) follow these steps Go to SettingsTap on Wi FiChoose the Network that says hndrxstdntType in your Username.  It ...
    Last Modified: 8/9/2021
  • How to Create a Group in Office 365
    If you want to create a new email group in Outlook, just follow these simple steps Log into your email account.Click the drop down arrow next to the “New” button in the top left
    Last Modified: 1/20/2021
  • Access Teams for Linux
    You can install the Teams Desktop client on Linux computers.  How to get Teams for desktop Install Teams using DEB package  Download the package from
    Last Modified: 8/13/2020
  • How to Access Teams on Android
    You can access Teams on smart phones and tablet devices running the four latest versions of the Android operating system.   How to get Teams for mobile     Go to https
    Last Modified: 8/13/2020