If you are troubleshooting your wifi connection, a common "turn it off and on again" step is to forget the network and rejoin.

If the steps below don't get you connected, and you need to Enter a HelpDesk Request (see right), we have a guide for providing the most helpful information to get our support for your request off to a quick start.

For Android

1. Go to Settings.
2. Select Wi-Fi.
3. Hold your finger on hndrxstdnt (or other network you are connected to) for roughly three seconds.
4. Click Forget network.

For Mac

1. Select the WiFi symbol along the top menu bar.
2. Click on Open Network Preferences at the bottom of the drop down menu.
3. Click on Wi-Fi in the menu on the left.
4. (If needed) Click the lock in the bottom left corner and put in your username and password if prompted.
5. Click Advanced in the bottom right of the pop-up window.
6. Select hndrxstdnt, and click the minus sign.
7. Click OK.

Windows

Windows 7

1. Open the Start Menu.
2. Search for Manage Wireless Networks.
3. Right Click hndrxstdnt.
4. Click Remove Network.
5. In the Manage Wireless Networks dialog box, click OK.

Windows 8

1. Open the Wireless Menu by selecting the logo in the right hand corner.
2. Right click on hndrxstdnt.
3. Click on Forget this network.

Windows 10

1. Click the Network icon on the lower right corner of your screen.
2. Click Network settings.
3. Click Manage Wi-Fi settings.
4. Under Manage known networks, click the network you want to delete.
5. Click Forget. The wireless network profile is deleted.

 iOS

1. Open Settings.
2. Open the Wi-Fi tab.
3. Press the blue “i” with a circle around it next to hndrxstdnt.
4. Press “Forget The Network”.
5. Press “Forget”.