Facilities Management

Housekeeping Satisfaction Survey

Housekeeping Services is committed to serving the needs of our campus community.  This survey gives you an opportunity to let us know how well we are meeting your expectations and how we can serve you better.  Please take a few moments to answer the questions below.  If you would like to discuss your concerns or opinions with the Director of Housekeeping Services, please feel free to call the office at 450-1348 or email Judy Jones at jonesj@hendrix.edu.  Thank you for your time and input!

Please rate Housekeeping Services as you have experienced them over the past year. 

1) Housekeeping staff is responsive to your needs.

 

2) Timeliness of housekeeping staff's response to inquiries and requests for service or assistance.

 

3) Knowledgeable, courteousness and professional conduct of housekeeping staff.

 

4) Quality of the tasks completed by housekeeping staff.

 
 
5) Overall satisfaction with Housekeeping Services. 
 
 
 

Specific housekeeping         services:

Extremely Satisfied

Satisfied

Strongly Dissatisfiedr

Don’t Know

Restrooms

5

4

3

2

1

NA

Classrooms

5

4

3

2

1

NA

Offices

5

4

3

2

1

NA

Hallways

5

4

3

2

1

NA

Stairs

5

4

3

2

1

NA

Entry Ways

5

4

3

2

1

NA

Hard surface floors

5

4

3

2

1

NA

Carpets

5

4

3

2

1

NA

What area of Custodial Services provides the most opportunity for improvement?
1. What attributes and/or services of Custodial Services are you most pleased with?
5) How many sessions did you attend?

6) Did you feel the length of conference sessions were too long, just about right, or too short?

 

Please tell us how much you agree or disagree with the following statements.

7) The content of conference sessions was appropriate and informative.

 

8) The conference was well organized.

 

9) Conference staff were helpful and courteous.

 

10) What kinds of sessions would you like to see included at future conferences?


 

11) What did you like most about the conference?


 

12) What did you like least about the conference?


 

13) Approximately how many conferences of this type do you attend annually?

 

14) Do you plan to attend this conference again next year?

 

15) Would you recommend this conference to others?

 

16) How would you rate this conference compared to other conferences of this type that you have attended?

 

17) In what ways could this conference be improved?