CAMPUS TECHNOLOGY SERVICE, SUPPORT AND CONSULTATION
The Oathout Technology Center (OTC) is located in the Student
Life and Technology Center (SLTC). The OTC is home to the HelpDesk, the core of
all Technology Services, especially for problem solving, device or software
requests, and consultation about technology problems and solutions. All
campus clients are welcome to visit the HelpDesk at the big circle desk in the
OTC for help or to set a time to print posters, small color prints or 3D
objects. At the HelpDesk you may receive technology support or guidance
from a group of student workers and trained professionals who bring diverse
technology experience and insight.
You may also find technology support and guidance online
at www.hendrix.edu/helpdesk. HelpDesk online has a
variety of troubleshooting ideas, information about our services and support
for your devices.
Requests for service or any technology related question may be
submitted in person, through e-mail at firstname.lastname@example.org, or by calling 501-450-1340.
CLASSROOM AND EVENT SUPPORT
From the base of the OTC, the HelpDesk also supports faculty and students in the classrooms by installing and maintaining accessible, user-friendly technology across campus. Currently, there are over 50 classroom and lab spaces plus 75 general use spaces across campus that house audio-visual equipment to support a wide-range of uses. The HelpDesk delivers audio-visual equipment to any indoor space and provides live sound set ups anywhere on campus upon request, frequently in collaboration with SOMEC and also supports large venue events in Staples Auditorium, Reves Recital Hall, and the Worsham Performance Hall.
The HelpDesk provides videoconference, live streaming and/or recording services to capture and deliver the live events at Hendrix to a broader audience and provides orientation, guidance and production services in developing multimedia projects for departments and offices across campus. Additionally, the HelpDesk provides consultation and advice in the production of multimedia projects, digital storytelling, short videos or other related projects.
Requests for service or any media related question may be submitted in person, via Teams Chat Call or message to HelpDesk, or by online form at www.hendrix.edu/helpdesk/request. You can also e-mail at email@example.com, or by calling 501-450-1340.
OATHOUT TECHNOLOGY CENTER HOURS
The Oathout Technology Center computer lab is accessible via a Hendrix I.D. card whenever the Student Life and Technology Center is open. The HelpDesk in the OTC is staffed during the following times:
| Monday through Thursday||8:00 am - 10:00 pm |
|Friday ||8:00 am - 5:00 pm |
|Saturday and Sunday ||Not Staffed |