List of Services Provided

HelpDesk

• Adding devices to the Hendrix Wi-Fi
• Password reset/account unlock (call the Help Desk if account has not unlocked within 15 minutes)
• PC/Mac clean up, malware removal for Hendrix owned computers and student personal computers.
  • No charge for Hendrix-owned PCs and Macs
  • Flat fee of $75.00 (charged to student’s account) for Hendrix student-owned PCs and Macs
• Hardware troubleshooting and/or replacement (Staff/Faculty)
  • Mouse, monitor, keyboard, office phone, computer, printers
• Equipment and software consultation and advising
  • Personal (not with Hendrix funds) purchases, equipment available for check-out
  • Initial consultation on Skyping/video conferencing, or lecture capture, to support teaching and learning
    
  • Instruction and general how-to
    • Adding/removing a network printer
    • Creating an email group
    • MS Office basics (e.g., Word, Excel, PowerPoint)
    • Basic instruction on using Google Chrome, iTunes, Skype, and other commonly used software
    • Using classroom A/V system (VLC, Crestron)
    • WordPress and Office 365 training
• Printing
  • Posters
    • Cost=$0.50/linear inch, recommended maximum width is 41 inches, absolute maximum width is 42 inches
    • Paper finish options: matte, glossy
    • Please bring the formatted, pre-sized PDF file (ready to print) on a flash drive, or email the file to yourself.
  • Color printing
    • $0.25/8.5x11 sheet
    • $0.50/11x17 sheet (Tabloid)
  • 3D printing
    • $0.25/gram (total print weight includes rafts and supports)
    • Multiple color options available
    • Failed prints cost $0.10/gram. See the 3D Printing Request Form for more details.
• Scanning
  • There is a flatbed scanner connected to one of our OTC computers. Students who need to use the scanner have priority to use this computer. If there are other computers available, and you don’t need to use the scanner, please use those first. A Help Desk employee will ask you to move to another computer if a student needs to use the scanner.
• Media Conversions
  • We are able to convert VHS, cassette tapes, and vinyl records to digital formats ($5.00/conversion)
  • Making copies of DVDs, CDs ($5.00/copy)
• Audio/Visual Support Services
  • Provision, set up, operation, and striking of equipment for school- and student organization-sponsored indoor and outdoor events*
    • Digital audio and/or video recording of performances, lectures, presentations, interviews, etc.
• General event support
  • Provision, set up, operation, and striking of equipment for school- and student organization-sponsored indoor and outdoor events*
    • Laptops, projectors, projector screens, speaker systems, wireless microphones, digital audio recorder, camcorder, DVD player, Blu-ray player, web cam, conference phone  
• Long and short-term equipment check out
  • Equipment is available for check out to Hendrix faculty and/or staff
    • Laptops, projectors, extension cords, power strips, (projector screens and speaker systems)
      • If possible, please send check out requests to  the Media Center at least 10 days in advance. Walk-ups are accepted, but no guarantees can be made that we will have the equipment you are requesting.
    • Equipment is available for check out to students**
• Skype and conference call support
  • Provision, set up, operation, and striking of equipment
  • Scheduling and pre-set of Skype calls (e.g., class speaker, interview, etc.) and conference calls
  • Use of the Video Conference Room
• Course Auditing - evaluation of syllabus and recommendation of technology usage for classroom

*It is up to the discretion of the Help Desk/Media Center to provide or not provide support for your event, depending on the location, scale, requested/necessary equipment, provision of prior notice, etc. Some support request may be redirected to SOMEC, depending on the above criteria.

**The Help Desk/Media Center typically does not check out equipment to students for long- or short-term checkouts. If a student desires to check out equipment, they must be vetted by faculty or staff before checking out equipment, such as projectors, projector screens, or speakers. Student requests to check out power strips and extension cords will be evaluated on a case by case basis. The majority of student requests will be referred to the SLTC Info Desk, where the following equipment is available for check out on a first come, first serve basis: Flip camcorders, Microphones, Digital cameras, Audio recorder, Headphones, and Tripods.

Technical Services

• Activating Ethernet ports (i.e., in residence halls, apartments, etc.)
  
• Repair of Hendrix-owned devices
  • Xerox copiers, printers, computers
    
• Resolving Hendrix network issues

If you need further assistance, please contact the HelpDesk.