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April 17, 2020: Update from the Hendrix Business Office

Credits for unused room and board have been applied to student accounts. Students should review their billing statements via their CampusWeb account to identify the amount of credit they are receiving. There are a few other items students may notice on their statements:

  • Housing Damages – If housing damages were assessed on your student account, you should notice a charge for the damages at this time. Facilities and Residence Life took extra care to waive many typical damage charges because of the tight timeline for moving out. Very few damages were assessed, and Residence Life will still be offering an appeal process for those who wish to appeal their charges.
  • Library Fines – No library fines will be assessed for graduating seniors. Typically, only students who are separating have fines added to accounts, so this means no student should receive any library fine at this time. Thanks to Bailey Library for working so cordially with our students!
  • Senior Deposits – Graduating seniors who still have a security deposit on file will see a credit for this deposit applied to their account. This credit is related to the $350 deposit made before your first year. $150 of that deposit was applied to your account your very first semester, so the majority of seniors will see a credit for the remaining $200. If you have a question about your specific deposit amount, please contact Chris Simon.

All of the items above will factor into students’ current balances or credit balances. Please review the following notes regarding the handling of this new balance or credit:

  • Graduating seniors will receive any remaining account credit in a refund check mailed Friday, April 24. Please make sure your address is updated in CampusWeb to ensure proper delivery of this refund. The Business Office can confirm your address on file if needed.
  • Students returning for the 2020-2021 academic year are being asked to carry over any credit on their account to the upcoming Fall 2020 semester. That said, the College understands that times are difficult right now for many students, so if you are a returning student and would rather receive a refund check for a credit on your account, please email Chris Simon with that request. The priority for issuing refunds right now is for graduating seniors, so returning students will receive their checks on a different timeline. The hope is to have all requested refunds mailed no later than May 8, 2020.
  • Payment plans for the spring semester will be automatically adjusted if you receive a credit for room/board. In many cases, this will eliminate the need to make a payment for the final month of the plan. If you need to confirm your payment plan status, email Chris Simon.
  • Students who owe a balance will be contacted later this month with a “final billing notice” for the semester. Additionally, the Business Office will mail paper statements to the address of file for any student who still owes a balance for this semester.

Also, as a gesture of kindness during this stressful time, the Business Office is removing ALL late payment fees assessed for this semester. If you made a payment to resolve your balance after a late fee was assessed, you should now see a credit on your account. Please note, late fees will be added at a later date for any balance still unresolved by the end of the semester. More information about current balances and the timeline for resolving them will be provided separately.

Finally, to help expedite the work of the Business Office during this time of high volume, please closely review the information above before contacting the Business Office with questions about the amount of credit you are receiving.

Thank you for your patience during this unprecedented time.