The most recent updates to FAQs below were released April 6, sharing the "Coping with COVID" resource link; April 3, relating to room and board credit; April 1, relating to cap and gown refunds and receiving mail on campus; and March 31, relating to Commencement plans and the process of crediting individual accounts.
[Note: Updated March 31, 2020]
From President Arnold's March 31 message to the Class of 2020:
"Though it is the pinnacle of the academic year, we cannot hold Commencement 2020 on campus in May as scheduled. While many things are still uncertain and undecided, let me assure you that there will be an opportunity for you to return to campus and be recognized for your
accomplishments as graduates of Hendrix College. We will celebrate what you have worked so hard to achieve these past four years. I look forward to sharing more information at a later date once we determine when that opportunity will be."
No campus events for Alumni Weekend 2020 will take place on the scheduled dates of April 17-19. At this time, we do not have a decision on when alumni will next gather on campus.
For those of you who have registered and made arrangements to attend campus Alumni Weekend events, please know you will receive a full refund for your registration. (For credit and debit card registrations, please allow ten business days before contacting the Office of Alumni Engagement.)
[Note: Updated April 1, 2020]
Students who pre-ordered regalia by the deadline may cancel their orders directly with Herff Jones. Students who wish to keep their regalia may choose to have their regalia shipped directly to them at no additional charge for shipping.
Herff Jones will be contacting students directly by email with information about how to cancel or have their orders shipped. Students can contact their Herff Jones sales representative at
[Note: The information related to this question was updated March 18, 9:55 a.m.]
The College has reviewed student requests to stay in campus housing beyond March 21 and issued responses. Most on-campus support services will not be available after March 21, and an extension to remain on campus is not a guarantee of housing for the remainder of the semester. As we continue to monitor the
situation and update our response, we strongly suggest that students who are approved to stay beyond March 21 consider moving to a place with additional support. Students who are able to return home safely should do so. If you have questions, please contact the Dean of Students or Residence Life at
Some large items may not be able to be moved out now, but staff will be happy to schedule a time to help you retrieve them later. In addition, U-Haul is offering a
free 30-day storage option for its storage units and U-Box containers. We recommend
calling a location to confirm availability.
[Note: The information related to this question was updated March 18, 9:05 a.m.] Students with no internet access or data plans were asked to
complete this form to request a waiver to remain on campus for a longer time period. Responses are now being issued, and we continue working with individual students who have no Wi-Fi and no smartphone to find solutions that will allow them to return home with internet access.
[Note: This question was added March 20, 4:50 p.m.] The campus will be closed for Spring Break as scheduled, but the Tech Services team will still be on duty to make certain everything and everyone is ready for remote learning to begin Monday, March 30. If you have a tech-related question or problem, you can still
email the HelpDesk.
[Note: The information related to this question was updated March 18, 8:50 a.m.]
• Assignments originally due the week of March 16: Students will be given until at least the Monday after Spring Break (March 30) to submit any current assignments that may have been due this week.
• Exams originally scheduled the week of March 16: Faculty will not give any exams until after Spring Break.
• Instructors will be mindful about the disruption to students due to our response plans. Each faculty member will work within the context of their class to address these matters.
[Note: Updated April 6, 2020, with new "Coping with COVID" resource link]Yes, Counseling Services will remain available to students for the remainder of the semester. Call 450-1448 or email
firstname.lastname@example.org with questions. You may also find helpful the resource page www.hendrix.edu/copingwithcovid, made available through the collaboration of the Hendrix Well-Being Initiative, the Office of Counseling and Health Services, and Technology Services.
[Note: The information related to this question was updated March 20, 10:10 a.m.]
On March 16, the Odyssey Program released
temporary completion measures. On March 19, the Office of Academic Affairs
released an update addressing remaining coursework for the semester, internet access concerns, and spring registration. Later that same day, the
Registrar's Office released an update. More specific information on other areas of instruction will be shared as decisions are made.
[Note: Updated April 1, 2020]
If you receive mail/letters (not packages) and would like to have your mail forwarded to your current address,
please complete this form. This will only be for first-class mail. If you do not fill out the form, your mail will stay in your box until you return this fall. Please put a return date on the form. If you are unsure, just put an estimate at this time. If you are a senior, this same form is on your senior
checklist in CampusWeb. If we do not receive a forwarding form, your mail will be returned to sender. If you have already filled out this form, you do not need to fill it out again unless your address has changed since the last form. If you have questions regarding mail or packages, email Lynette Long:
email@example.com. If you have a package waiting on campus, you may authorize someone else to claim it for you by emailing package information and the person's name to firstname.lastname@example.org.
[Note: Updated April 3, 2020]The College will apply
pro-rated credits to your student account to reflect the portion of the semester
that dining services and student housing were officially closed. Other
arrangements are in process for students who were approved to stay in student
housing. For students whose scholarship packages include partial or full
coverage of room and board, refunds are only based on the portion paid by the
student. Graduating seniors and graduates of the master’s program with no
unpaid balances will receive refund checks. Checks will be mailed by Friday,
April 24. All other students will have credits applied to your accounts no
later than Friday, April 17. For students returning for the 2020-2021 academic
year, we will automatically credit your account to reduce your cost for the
fall 2020 semester. However, students can request the room and board balance be
refunded to them directly if their account is current. We will share specific
instructions (including whom to contact) about the refund request process when
the credit is posted to your account.
UPDATED March 17, 12 p.m.: Beginning Wednesday, March 18, the WAC will be closed until further notice.
note: The following paragraph was issued March 11, before the decision was made
to move classes online. With campus closing, you must complete the waiver
form to remain in your residence hall or apartment beyond Monday, March
Minimizing travel: With
Spring Break approaching, remember that if you do not wish to travel far from
campus, you may remain in your residence hall or apartment. [waiver form required]
Monitoring international travel
and programs: Education-related travel plans are being canceled as
warranted, and Hendrix students have been brought home from countries with a
Level 3 travel warning from the U.S. Department of State. The Office of
International Programs is monitoring changing conditions and travel alerts that
may affect other plans relating to International and Study Abroad students, and
will work with students to make alternate arrangements for earning any course
credit students expected to earn during travel.
Newly granted Odyssey Program funding awards for travel outside the U.S. will
not be transferred to the student until after Spring Break. The College will
re-assess travel funding at that time.
[Note: This section was last updated April 7, 2020.]
Coronavirus Prevention Guidelines include:
The CDC has recently revised facemask guidelines. It is now
recommended to wear cloth face coverings when going out in the public. (Cloth
face coverings are not surgical or N-95 masks, which should be reserved for
healthcare workers and first responders.) Remember:
The CDC website has a page dedicated to cloth face coverings,
on how to make no-sew face coverings from t-shirts and bandannas.
COVID-19 Testing Sites:
UAMS – Little Rock
UAMS (Little Rock) is offering free online screenings for
all Arkansans who have questions about whether they may have theCOVID-19. The
screening tool is available free of charge 24 hours a day; go to https://uamshealth.com/healthnow and
click on the screening tool. UAMS is also providing a drive-thru triage
screening area at the corner of Shuffield & Jack Stephens Drive (across
from the VA Hospital) open daily from 8 a.m. to 9 p.m. It is designed to
quickly and safely screen people with cough, fever, shortness of breath, flu,
or COVID-19. There is also a 24/7 hotline available at 800-632-4502.
Conway Regional Health System – Conway
If you have a local health care provider
affiliated with Conway Regional Health System, you can call their clinic for
instructions for COVID-19 testing. The drive-thru testing is located at Conway
Regional. A laboratory order from a health provider is required.
Hendrix College continues to monitor developments surrounding the novel
coronavirus (COVID-19). The health and safety of the entire Hendrix community remains our
top priority as we consider critical issues related to the possible spread of
COVID-19 within Arkansas. Here are some reliable sources of information the College
administration and staff are following:
Update from March 31, 2020:
College Class of 2020 (seniors and M.A. Accounting students)From:
President ArnoldSubject: Hendrix
College Spring 2020 Commencement
Dear Spring 2020
Spring at Hendrix
usually means azaleas blooming on campus and busy days full of year-end
performances, preparations for final exams, and plenty of good times and fond
farewells with friends and mentors. Unfortunately, most of these milestones
have been postponed indefinitely or canceled entirely. I cannot express how
heartbroken I am that your final semester at Hendrix has been upended in such
an extraordinary way.
Though it is the
pinnacle of the academic year, we cannot hold Commencement 2020 on campus in
May as scheduled. While many things are still uncertain and undecided, let me
assure you that there will be an opportunity for you to return to campus and be
recognized for your accomplishments as graduates of Hendrix College. We will
celebrate what you have worked so hard to achieve these past four years. I look
forward to sharing more information at a later date once we determine when that
opportunity will be.
In the meantime,
we know how important your Hendrix diploma is to you. Please make sure your
address is up to date in CampusWeb no later than May 1 so that we can mail it
to you at the end of the academic year.
During your time
at Hendrix, each of you has contributed to the character and spirit of this
institution. I look forward to the opportunity to celebrate with you, to
personally congratulate you, and to thank you for all you mean to the College.
W. Ellis Arnold
An update with information about remote learning was sent to students March 19, 2020:
Information About Remote Classes
Additional updates were released March 16, 2020:
Informational Updates and Available Resources for the Hendrix Community
Update from March 13, 2020:
Dear Hendrix community,
I am grateful to everyone who has shared their concerns and offers of support as our Senior Leadership Team has monitored the novel coronavirus (COVID-19)-related developments in recent days.
While there are no cases of COVID-19 currently at Hendrix, our responsibility is the well-being of our students and employees. In a highly residential living and learning environment such as Hendrix, we are concerned that we cannot adequately ensure the health and safety of our students in the
event of an outbreak.
After careful consideration, we have made the difficult decision to suspend in-person classes at the conclusion of classes today, and we will transition to synchronous remote learning after Spring Break for the remainder of this semester. All other campus operations will continue, and
offices will remain open. A timeline of important dates is listed below.
We understand there are unresolved issues and will continue working to identify solutions to questions not addressed in this message. Please know that we are absolutely committed to upholding the quality of teaching and learning.
We will continue to update our resource and response page at
www.hendrix.edu/coronavirus. There will be an FAQ section added to this page to address other issues, which will be updated as decisions are made. If you have questions about the information presented here, please email
I am grateful for the hard work of staff, faculty, and students who have assisted in planning and decision-making. This decision was not made lightly, and we understand its profound impact on everyone. Thank you for your patience, support, and understanding.
In the coming days and weeks, the resilience of our community will be tested, but I am confident this unprecedented situation will ultimately reaffirm the character and spirit of Hendrix.
W. Ellis Arnold III ’79
Update from March 11, 2020:
In addition, here are some measures the College is currently taking:
Addressing academic continuity concerns: As part of the
College planning of our response to COVID-19, we will be setting up Office 365
Teams for Education as the on-line platform for holding classes remotely.
Please note that we have NOT yet made any definite decisions about whether we
will need to hold classes virtually, but we need to have the system deployed in
case we decide to move in this direction. Academic Affairs and Technology Services are developing
instructions and training for faculty and instructions for students. As the
situation continues to develop, we will keep the Hendrix community informed about any updates or
Response planning: The
College’s Emergency Response Team has begun meeting to determine likely needs
in the event COVID-19 reaches the Hendrix campus. These considerations include:
Additional sanitizing: Facilities staff are paying
particular attention to sanitizing high-traffic areas around campus. Thank you
for your patience as this change in focus affects some of the normal campus
Coordinating with community
leaders: Assistant Dean Mike LeBlanc and Nurse Necie Reed attended a March 4 meeting
called by the City of Conway to discuss COVID-19 concerns. Mayor Bart
Castleberry brought together leaders from area hospitals, State and City Health
Departments, larger businesses, schools, and institutions of higher education.
Topics included the City’s disease readiness plan and a review of preparation
by various organizations.