Technology Services HelpDesk

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Our HelpDesk staff have put together answers to the most common problems Hendrix users experience. For the fastest solution to your problem, search our online help to resolve your issue.

Announcements

1/24 Don't fall for this Phishing attempt

 

The following is an email being circulated that is NOT from us. The email address is incorrect and there are several spelling and grammatical errors.

 From: (staff)
Sent: Friday, January 24, 2014 4:57 AM
To: (staff)
Subject: HELP DESK<...

10/7 Don't be a victim !

Don't be a victim!

Hendrix users constantly receive emails that request personal or account information like your SSN, banking information, or Hendrix login and password. You should not click on any links in these emails or reply to them. Hendrix will never request this information from you via email. If you are ever in doubt about the source of an...

Contact the HelpDesk

Online

Enter a HelpDesk request using our online form. Someone should contact you shortly concering your issue.

In-Person

Come by and see us at the HelpDesk in the OTC or give us a call at (501) 450-1340.

Upcoming Events

9/19 Ektron 100: Training for First Time Users

This class will cover all of the basics of editing and updating your website, including the new employee profiles, with a little time at the end for special projects and requests.


This course is for registered attendees only and is open to all Hendrix faculty, staff, and students. 

To register, go to:  Ektron Training Class Registration

9/22 Ektron 100: Training for First Time Users

This class will cover all of the basics of editing and updating your website, including the new employee profiles, with a little time at the end for special projects and requests.


This course is for registered attendees only and is open to all Hendrix faculty, staff, and students. 

To register, go to:  Ektron Training Class Registration

9/23 Ektron 200: Training Refresher

This class will briefly review the general training information, including the new employee profiles, and then concentrate on changes to the system since the last update with a little time at the end for special projects and requests.


This course is for registered attendees only and is open to all Hendrix faculty, staff, and students.

To register, go to: Ektron Training Class Registration

HelpDesk Knowledge Base

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.

Wifi and Networking

Articles about the Hendrix Wireless and Wired Networks.

Policies and Procedures

Policies and procedures related to Technology at Hendrix.

Email

Information about using the Hendrix Email system.

Computers and Devices

Information about desktop computers, laptops, mobile devices and tablets, gaming consoles, and other hardware.

Instructional Technology

Articles about the systems we support that expand learning inside and outside the classroom.

Administrative Systems

Information on the College's line-of-business systems. This information is primarily for employees.

Campus Life Technology

Information about systems that support living on campus but are not directly tied to learning.