Technology Services HelpDesk

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Our HelpDesk staff have put together answers to the most common problems Hendrix users experience. For the fastest solution to your problem, search our online help to resolve your issue.

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Enter a HelpDesk request using our online form. Someone should contact you shortly concerning your issue.

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In-Person

Come by and see us at the HelpDesk in the OTC or give us a call at (501) 450-1340.

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Network Services

WiFi, wired, network quality, website out or network down.

Connecting to wireless Wifi Troubleshooting VPN

Computers and Drives

Articles about using and maintaining your Hendrix provided computer or laptop as well as accessing and backing up files.

Network Drives OneDrive & Sharing Software & Apps

Email and Accounts

Emails and the Outlook software that manages it and the account authentication processes that secure it.

E- and Webmail Login and Password Outlook Software

Teams Collaboration Tools

General use of Teams for collectively managing files and collaborating with department or committee members as well as communicating and meeting online.

Channels Manage members Meetings

Teams Instructional Technology

Teams as used for courses.

Additio Assignments Course Management

Print, Copy, Scan, Fax, Phone

Printing, Copying, Scanning, Faxing and using your office Phone.

Policies and Guidelines

Policies and guidelines for using technology courteously and effectively at Hendrix College.

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Announcements

3/4 SPAM alert

KnowBe4 Security Tips - Don't Trust Pop-ups

If you're known to dabble in a little online browsing, odds are you've encountered a pop-up once or twice. There are times when a user may think, "Wow, that's a great deal!" and click on a pop-up. To those users: put down the mouse. ...