Technology Services HelpDesk

Instructional Technology

Articles about the systems we support that expand learning inside and outside the classroom.


  • Moodle | Information for working with the Moodle LMS.
  • Teleconference | This category is for articles regarding teleconference/video conference technology.


  • Instructional Technology

    Karen FraserDirector of Faculty Instructional TechnologyBailey LibraryHendrix CollegeEmail: fraser@hendrix.eduTimothy A. LepczykFellow in Digital Humanities and PedagogyIT HouseHendrix CollegeEmai...

    Last Modified: 9/6/2016
  • How To Enable Computer Closed Caption Capabilities

    Windows Windows Media Center On the start screen, scroll to Tasks, click settings, click TV or DVD, and then click Closed Captioning. In some regions, you may need to select Subtitles instead of Cl...

    Last Modified: 7/29/2016
  • Downloading and Accessing Google Drive

    Last Modified: 7/29/2016
  • How To Recover Unsaved Microsoft Office Excel, Word, or PowerPoint Files Closed Before Saving

    Here are the steps to take to recover your unsaved new document in Microsoft Office Excel, Work, or PowerPoint 2010 if you inadvertently close it before saving it Open the Office 2010 applications ...

    Last Modified: 5/18/2016
  • How To Request Audio Visual Support

    To request event support, for any kind of event you may planning on campus, please email 

    Last Modified: 5/18/2016
  • How To Share with Google Drive

    With Google Drive, you can share files — like documents, images, and PDFs — without having to email them as attachments. Sharing is as easy as indicating which email addresses or mailing lists shou...

    Last Modified: 5/18/2016
  • How To Use SurveyMonkey
    Hendrix has a license for SurveyMonkey that allows Hendrix faculty and staff (and students with faculty staff permission) to create surveys to send out. Please follow these instructions to have one cr...
    Last Modified: 5/18/2016
  • Why can't I see my class on Moodle?
    If you cannot see your course on Moodle, please consider the following before sending in a HelpDesk Support Request Your professor may not be using Moodle for the class. Please check with
    Last Modified: 4/25/2016
  • If You Can Still See An Old Course On Moodle
    If you can still see an old course on Moodle that you are no longer in (due to the semester ending or you dropping the class), please contact the HelpDesk with the information asked for in the "W...
    Last Modified: 4/25/2016
  • When Asking for Help with Moodle
    If you are a student sending in a request for help with Moodle, please provide the following information The course name and section number of the class, along with the professor's name
    Last Modified: 4/25/2016