Technology Services HelpDesk

Frequently Asked Questions

A collection of the most often asked questions at the HelpDesk.


  • Converting a Word Document to PDF
    If you need to convert a word document to a PDF, this problem can be completed by “printing to pdf”. The instructions for this process are as follows   Open the word document you wish
    Last Modified: 10/3/2016
  • How to Create a Group in Office 365
    If you want to create a new email group in Outlook, just follow these simple steps Log into your email account.Click the drop down arrow next to the “New” button in the top left
    Last Modified: 9/19/2016
  • Downloading and Installing Microsoft Office
    To download your free license 1.       Log into your WebMail account (http 2.       Click on the Office 365 logo (upper left of screen) 3.       Click on the Install now but...
    Last Modified: 8/16/2016
  • How To Forward an On Campus Phone
    If you need to forward your phone to another extension, below is the process of forwarding the phone. In the office of the phone that needs forwarding, pick up the phone, listen for a dial tone and d...
    Last Modified: 7/29/2016
  • How To Determine Your Operating System
    How To Determine Your Operating SystemFor Windows 8 Open Control PanelClick on System and SecurityYour version of Windows and Service Pack should be listed in the pop up windowFor Windows 7, Vista, an...
    Last Modified: 7/29/2016
  • How To Clear Web Browser's Cache, Cookies, and History

    About cache, cookies, and history Each time you access a file through your web browser, the browser caches (i.e., stores) it. By doing this, the browser doesn't have to newly retrieve files (includ...

    Last Modified: 7/29/2016
  • How To Access Your Hendrix Email Account

    Begin by going to the Hendrix College homepage, Next locate the 'Webmail' button in the upper right hand corner of the screen. Once you have clicked on that button you will ...

    Last Modified: 7/29/2016
  • Helpful Technology Tips
    Helpful Technology Tips Device will not perform properly or is unresponsive. Turn off the device, and then restart, or try unplugging or removing the battery before restarting. This will usually cle...
    Last Modified: 7/29/2016
  • Forwarding Emails to Folders

    When using Internet Explorer web browser Step One Create a sub folder under Inbox that you wish the e mails to be directed to. Step Two Click “Options.” Select “Rules” Then select “New Rule.” Final...

    Last Modified: 7/29/2016
  • Helpful Links
    Helpful Links Anti Virus and Anti Spyware Programs An article with more links specifically for windows can be found here, and one specifically for Mac here.  Microsoft Security Essentials For Window...
    Last Modified: 7/29/2016