Technology Services HelpDesk

Policies and Procedures

Policies and procedures related to Technology at Hendrix.

Sub-Categories

Articles

  • How To Forward an On Campus Phone
    If you need to forward your phone to another extension, below is the process of forwarding the phone. In the office of the phone that needs forwarding, pick up the phone, listen for a dial tone and d...
    Last Modified: 5/18/2016
  • How To Set Up Emergency Contacts (iOS 7 and earlier)
    Step 1 Click Contacts
    Last Modified: 5/18/2016
  • How To Set Up Emergency Contacts (Android)
    Step One Create or edit the contact that you want to make your ICE contact. Put as much information as you can. Include relationship, email, and all phone numbers. You can add fields by clicking on...
    Last Modified: 5/18/2016
  • If You Can Still See An Old Course On Moodle
    If you can still see an old course on Moodle that you are no longer in (due to the semester ending or you dropping the class), please contact the HelpDesk with the information asked for in the "W...
    Last Modified: 4/25/2016
  • List of Services Provided
    Help Desk Media Center Adding devices to the Hendrix Wi FiPassword reset account unlock (call Help Desk if it has not unlocked within 15 minutes)PC Mac clean up, malware removal for Hendrix owned c...
    Last Modified: 4/25/2016
  • Hendrix Data Backup Policy
    There are times when the only option for resolving a software issue may be reformatting the hard drive. This would involve completely erasing the data contained on the computer and performing a clean ...
    Last Modified: 4/19/2016
  • Connecting to the Student Wireless Network (iOS)
    To Connect to the Student Wireless Network on an iOS product (iPhone, iPad, iPad Mini) follow these steps Go to SettingsTap on Wi FiChoose the Network that says hndrxstdntType in your Username.  It ...
    Last Modified: 3/21/2016
  • Connecting to the Faculty-Staff Wireless Network (iOS)
    To Connect to the Faculty Staff Wireless Network on an iOS product (iPhone, iPad, iPad Mini) follow these steps Go to SettingsTap on Wi FiChoose the Network that says hndrxfac01Type in your Username...
    Last Modified: 3/21/2016
  • Connecting to the Hendrix Network Requirements
    WirelessWireless protocol support Wireless network adapter with support for 802.11 a, g, or nEncryption 802.1x authenticationA wireless card that supports WPA Enterprise or WPA2 Enterprise encryption....
    Last Modified: 3/18/2016
  • Change Your Password Using CampusWeb

    To change your password in CampusWeb, follow these steps Login to the Hendrix WebsiteClick the My Profile button next to your name in the gray bar at the top of the screen.On the Account tab, enter...

    Last Modified: 3/15/2016