Technology Services HelpDesk

Set-Up Email Access with MFA (Apple Mail)


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Important: These instructions only apply if your Hendrix account requires Multi-Factor Authentication (MFA). If you do not require MFA, check our instructions for setting up your Apple mail.

If you are using an iPhone and are required to use Multi-Factor Authentication (MFA), we recommend that you use the Outlook for iPhone app to connect to Office 365 for your mail, contacts, etc. because the native mail app in iOS does not support MFA.

If you are using the iPhone’s built in mail client instead of Outlook for iPhone, and you are also required to use Multi-Factor Authentication, you will have to use a one time-use app password anytime the phone requires you to re-enter the password for your Hendrix account.

  1. Log in to your Office 365 account through a web browser.
  2. Click on your Account icon on the top right of the screen. It may be a picture or your initials.
  3. Click on My Account
  4. Click on Manage security & privacy
  5. Click on Additional security verification
  6. Click on Create and manage app passwords
  7. Click the create button and enter a name that makes sense (like “my iPhone”).
  8. Enter the newly generated password into your iPhone in place of your Hendrix password.
  9. Click close and close the browser window.

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