Technology Services HelpDesk

How To Troubleshoot Your Connection


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Have you looked at our device connection help articles?

The articles can be found on the Technology Services HelpDesk page.

Do you have the correct login information?

The Wi-Fi uses your Hendrix login information. Your username should be the same as your email but without the, and your password is the same.

If you are having difficulty remembering your password, please contact us.

Have you tried "forgetting" the Hendrix Wireless Network?

If a password or setting is wrong and is stored in the Wi-Fi profile, it may be preventing you from connecting. For instructions on how to "forget" your network, click here.

Have you tried different locations on campus?

The wireless access point you are trying to connect to may be having problems. If your device works in other places, you may want to contact us.

Have you tried releasing/renewing your IP address?

You may have an incorrect IP address. If this is the case, you need to "release" or "renew" your IP address. Instructions on how to do this can be found in this article.

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