Information Technology

David Hinson, EVP & CIO, will be hosting online "Office Hours", hosted by Google Hangouts for anyone to drop in and ask your technology related questions, share your IT concerns and comments, or simply hang out and talk shop.
(https://talkgadget.google.com/hangouts/extras/talk.google.com/office%2520hours?authuser=0&hl=en&shxp=1&eid=),

In order to participate in Google Hangouts, you will need to login to Google Plus with a Google account / email address, You can go here to get one: http://plus.google.com.

The "Office Hours" Google Hangout link will be "live" each and every Wednesday morning, from 9am until 10am.

Drop-ins (in person) at 1545 Washington Avenue are also encouraged during that hour, for coffee and conversation.

As always, you can contact IT with any issues by sending an email to IThelp@hendrix.edu or calling 450-1340.

Did you get a new smartphone or tablet for christmas and now you want to hook it to your email account? We have instructions on our website, and you can always contact us for additional help.

There are another round of emails that are being received (as attached below)  that have subjects similar to Tax Transfer Rejected, Electronic Payment Rejected, wire transfer rejected, etc. 

These emails contain a link to direct you to a site where you can "correct the problem" or "find further details".  These emails are a phishing attempt and if you go to the included link on the email, you will allow a computer Trojan/virus to be installed on your computer or will be directed to a web site that will ask you for personal information.  

As always, you should never follow links without knowing who the link was from and you should never give personal identification information. 

Sites such as www.snopes.com andwww.hoax-slayer.com have information regarding hoaxes, viruses, and phishing attempts.  

Please let me know if you have questions.

Thanks,

Sam Nichols

Associate Vice-president and Director of Information Technology
Hendrix College
(501)450-1340
nichols@hendrix.edu

Example Email:

A reminder to everyone that the type of email below is an attempt to get you to open an attachment that will try to infect your computer.  You should never open an email attachment unless it is from someone you know or it is something you expect.

Also remember you should never respond to an email requesting passwords or other private information.

The latest information on the Trojan type of email is located at http://news.softpedia.com/news/Bredolab-Trojan-Being-Spread-Through-Fake-Emails-120388.shtml

More information on phishing is available at http://apwg.org/consumer_recs.html.

Your work computer should be protected with the antivirus software that is installed and automatically updated, but remember, if in doubt delete the email and do not open the attachment.

Students should ensure their virus protection and antispyware software is up to date.

Example Email:

Many email users at Hendrix recently received an email similar to the one below indicating that there are changes to the web based email system. Hendrix is not making changes to our web mail system. This is a type of spam called “phishing” because the sender is fishing for your password. This example makes a few common errors including poor grammar, a request to confirm information although none is provided, and an indication that the word Hendrix is trademarked.

Please do not respond to email of this sort in any way. The Hendrix IT department would never request your id and password through a mass email and any changes to the email system would be communicated to the Hendrix Community in a public and verifiable manner.

If you are in doubt about the veracity of an email that appears to come from the Hendrix IT department you can contact ithelp@hendrix.edu or call x1340 for more information.

There are a number or phishing emails, such as for Banks, Ebay, IRS, etc, that asks you to provide your personal information. You should never respond to this type of email. (more information at http://en.wikipedia.org/wiki/Phishing )

Example Phishing Email: